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Victorian gaming venue staff must complete approved Responsible Service of Gaming (RSG) training.

RSG training aims to equip gaming venue staff with the knowledge and skills required to ensure that gaming is provided responsibly.

The approved Victorian RSG training course is comprised of two modules:

  • module 1 is an online course that must be completed within one month of commencing work in a gaming venue
  • module 2 is delivered face-to-face to staff and must be completed within six months of commencing work in a gaming venue.

Gaming venue staff who completed RSG training before 1 January 2017 have three years from the date they completed that training to complete both modules 1 and 2.

There is no requirement for gaming venue staff to complete RSG training before commencing work in a gaming venue or as a condition of securing a new job.

You are not required to pay for the RSG training required to work in a Victorian gaming venue.


Module 1 training course

To complete module 1, you will need to create an RSG training account. To create an account, you must have an email address and will need to set a user name and password for your account.

The email address you use cannot be used by any other person for an RSG training account.

Access the module 1 training by clicking here.

The course will take approximately two to three hours to complete.


Certificate of Completion

At the completion of the Module 1 training you will be redirected back to your RSG account to obtain your Certificate of Completion.

When you click on the link to obtain your Certificate of Completion you will be able to print your certificate. It will also be emailed to the address linked to your RSG account. You must provide a copy of your Certificate of Completion to your employer.

You can obtain a copy of your Certificate of Completion at any time by logging into your RSG account.


Trouble logging into your account

You need to enter your username and your password to log into your account.

If you are having trouble remembering your username or your password, simply click the link ‘forgotten your user name or password’. You then enter your email address (or username if you remember it) and click ‘search’.

You will then receive an email containing details of your username and instructions for how to reset your password.


Trouble accessing the module 1 training course

If you are having problems accessing module 1, this may be caused by your computer or operating system.

Module 1 is best accessed via Google Chrome on a computer. It is recommended that you do not complete module 1 using a mobile phone or tablet.

The recommended technical requirements to use the system are:

  1. Operating system
    • Windows 7, 10
    • Mac OSX Sierra
  2. Internet browsers
    • Google Chrome version 30+
    • Firefox version 25+
    • Safari 6+

Add-ons and toolbars can affect any browser's performance.

Please ensure that cookies, pop-ups (in both Internet browser and security software) and Javascript are enabled.


Further information about the RSG training requirements, including module 2 is available on the Department of Justice and Regulation website.