A new model of Responsible Service of Gaming (RSG) training for Victorian gaming venue staff commenced on 1 January 2017. The purpose of this training is to equip gaming venue staff with the knowledge and skills required to ensure that gaming is provided responsibly.

Under the new RSG training requirements, a standardised course of two modules will need to be completed by gaming venue staff. Module 1 will be an online course hosted by the State and module 2 will be delivered face-to-face to staff in gaming venues by venue support workers. Module 1 must be completed within one month of commencing work in a gaming venue and module 2 must be completed within six months of commencing work in a gaming venue.

Gaming venue staff who have previously completed RSG training will have three years from the date they completed that training to complete modules 1 and 2.

You can log in and access the module 1 course, Responsible Service of Gaming and You by clicking here. It will take you approximately two hours and 30 minutes to complete the course.

Venue Operators and Registered Training Organisations can use the RSG Certificate Check to check if their staff or student has completed the RSG training requirements.

To complete this search online you will need to enter the first and last name and the unique code of your staff or student. You can ask your staff or student to confirm their unique code. This code will also be displayed on their record of completion of module 1 and 2.

Further information about the RSG training requirements, including module 2 is available on the Department of Justice and Regulation website.